DELIVERY IS FREE FOR ALL ORDERS OVER $75 IN QUEBEC AND OVER $150 FOR THE REST OF CANADA BEFORE TAX.

For all orders of less $75 before tax, delivery costs are $12 in Quebec.

For all orders of less of $150 before tax, delivery costs are $17 to the following provinces: Ontario, Manitoba, New Brunswick and Saskatchewan.

For all orders of less of $150 before tax, delivery costs are $22 for the rest of Canada.

*Additional fees may apply depending on your geographic location. (more remote areas*) .

We will contact you if the delivery charge varies, to obtain your agreement.

*DELIVERY ZONE EXCEPTIONS

Free shipping offers apply to Canada only, with the following exceptions:

Some remote areas cannot be served by air delivery. In these cases, free shipping is not available and additional shipping charges may apply. If additional shipping charges are required for your order, we will contact you to confirm whether you wish to pay the additional costs or cancel your order. If no response is provided within 48 hours, your order may be automatically canceled.

DELIVERY TIMES

Orders are on average prepared and shipped within 24 hours (working days) of receipt of the order.
Delivery takes on average between 24 and 72 hours on working days.

PICK UP IN STORE

Orders can be picked up directly in store during opening hours.

Wait to receive the pickup confirmation by email.

Go directly to the store, give us your name and specify that you ordered online.

Return policy

We understand that sometimes a product may not fully meet your expectations. That's why we offer a return policy to ensure you have a satisfactory shopping experience. Please read the conditions below carefully before making a return:

1. 25% Return Fee

• For any return, a processing fee equal to 25% of the product value will be deducted from the refunded amount.

2. Products Used

• No returns will be accepted for products that have been used or show signs of use.

3. Unused Products

• Only exchanges are accepted for unused products. If you wish to exchange a product, please contact us within 30 days of receiving your order.

4. Return Procedure

• To initiate a return or exchange, please contact our customer service team. You will need to provide your order number and a detailed description of the issue you are experiencing.

5. Refunds

• Refunds will be issued once the returned product has been inspected and approved. Please allow 5-7 business days for processing upon receipt of the returned product.

6. Product Condition

• The returned product must be in its original condition, with all original accessories and packaging included. Any damaged or incomplete product will not be eligible for a refund or exchange.

7. Exceptions

• Sale or clearance items are considered final sale and are not eligible for return or exchange unless there is a manufacturing defect.

By following these guidelines, we ensure the quality of our products and your satisfaction as a customer. If you have any additional questions regarding our return policy, please do not hesitate to contact us.

Thank you for your trust and continued support.

Sincerely,

The Procafetière.ca team